Privacy Policy

Privacy Policy

This Privacy Policy explains how Tongchen Automation ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website www.tongchenautomation.com.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information You Provide

When you contact us through our website, email, WhatsApp, or other communication methods, you may voluntarily provide:

• Name

• Company name

• Email address

• Phone number

• WhatsApp contact details

• Inquiry details and any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referring website URLs

This information is used solely for website analytics, security, and performance optimization.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to inquiries and provide customer support

• To communicate with you regarding products, services, and quotations

• To improve our website, products, and services

• To fulfill legal or regulatory obligations

• To prevent fraud, abuse, or security risks

We do not sell, rent, or trade your personal information to third parties.

3. Information Sharing and Disclosure

We may share your personal information only in the following circumstances:

• With internal staff for business and customer service purposes

• When required by law, regulation, or legal process

• To protect our legal rights, property, or safety

All shared information is handled under strict confidentiality obligations.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based data transmission can be guaranteed to be 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information

• Request correction or update of inaccurate data

• Request deletion of your personal information

• Object to